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Response to COVID-19

An important announcement regarding our response to the Coronavirus outbreak.

In an effort to slow the potential spread of the virus and protect our valued staff and clients, we are limiting our walk-in traffic for the remainder of March.
We ask that you do not come to the office to bring us bills or receipts until you have spoken with us and been advised to come to the office by one of our staff. Feel free to call us anytime with your questions or concerns.


We will be monitoring the situation closely and will make a decision about how to proceed in the coming weeks. Be assured, our office is still available to assist you with all of your insurance needs during this time.

Thank you for your understanding. We pray you and your family will be safe.

God Bless You!


Here are some helpful ways health insurance providers are taking action in North Carolina:

Aetna will waive co-pays for all diagnostic testing related to COVID-19, according to CVS Health. That includes all member costs associated with diagnostic testing at any authorized location for Commercial, Medicare, and Medicaid lines of business. Aetna is also offering zero co-pay telemedicine visits for any reason, and it is extending its Medicare Advantage virtual evaluation and monitoring visit benefit to all fully insured members. People diagnosed with COVID-19 will receive a care package.

BlueCross BlueShield of North Carolina will cover members’ cost for COVID-19 testing and will not require prior approval for COVID-19 testing. The company is also expanding virtual access to doctors and will waive early medication refill limits. These changes apply to fully insured, Medicare Advantage and Federal Employee Program members.

Cigna is covering the cost of coronavirus testing, waiving all co-pays or cost-shares for fully insured plans, including employer-provided coverage, Medicare Advantage, Medicaid, and individual market plans available through the Affordable Care Act.

Humana will waive out-of-pocket costs associated with testing for COVID-19 for patients who meet CDC guidelines at approved laboratory locations. This will apply to Humana’s Medicare Advantage, Medicaid and commercial employer-sponsored plans. Telemedicine costs waived for all urgent care needs for next 90 days. Early prescription refills allowed for next 30 days

United Healthcare will cover the cost of doctor visits and testing for COVID-19, waiving member costs for approved diagnostic testing for all commercially insured, Medicare Advantage, and Medicaid members. The company has also opened Optum’s Emotional-Support Help Line, free of charge to anyone who may be suffering from fear or stress of COVID-19.


North Carolina Insurance Commissioner Mike Causey has directed all health benefit plans licensed by the North Carolina Department of Insurance to allow for extra prescriptions as a result of the state of emergency declared by Gov. Roy Cooper.